Effective: 2026-04-24
True Home LLC ("we", "us", "our") respects your privacy. This policy describes the information we collect when you visit our website or use our appliance-repair service, how we use it, and the choices you have.
1. What we collect
Information you give us
- Booking details: name, address, phone number, email, ZIP code, the appliance and brand, and a brief description of the problem.
- Contact-form messages: whatever you put into the form.
- Payment details: if you pay through a card-on-file or invoicing flow, our payment processor handles the card data — we never store full card numbers.
Information collected automatically
- Server logs: IP address, user-agent, request paths, and timestamps. Used to keep the site secure and diagnose problems.
- Cookies: a session cookie keeps you logged in if you have an account. We don’t use cross-site advertising trackers.
2. How we use it
- To schedule, perform, and follow up on the repair you booked.
- To communicate with you about your appointment, billing, or warranty.
- To improve the site, our scheduling tools, and our service.
- To comply with legal obligations (tax records, valid subpoenas, etc.).
We do not sell your personal information. We do not rent your contact details to marketers.
3. Who sees it
We share information only with parties that help us run the business:
- Our technicians, dispatchers, and office staff.
- Service providers who power the site — hosting, email delivery, payment processing — under contracts that bind them to handle your data only for those purposes.
- Authorities, when we’re legally required to (e.g. valid warrants).
4. How long we keep it
We keep booking and repair records for as long as needed to honor warranties, complete tax and accounting obligations, and resolve disputes — typically up to seven years. Contact-form messages are kept for as long as we need to follow up on the conversation.
5. Your choices
- Access & correction: ask us what we have on file and we’ll show you, or correct it.
- Deletion: we’ll delete records that aren’t required by law or warranty, on request.
- Marketing: if we ever email you about promotions, every message includes an unsubscribe link.
To exercise any of these, contact us using the details below.
6. Security
We use TLS for all traffic to the site, restrict access to customer records on a need-to-know basis, and store passwords and credentials with industry-standard hashing. No system is perfectly secure — if you suspect a problem, please tell us so we can investigate.
7. Children
Our service is for adults. We don’t knowingly collect information from anyone under 13.
8. Changes to this policy
If we materially change this policy, we’ll update the effective date above and post a notice on the site. Your continued use after the update means you accept the new policy.
9. How to reach us
Questions about this policy? Get in touch: