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True Home
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Privacy Policy

How we handle the information you share when you book a repair or contact us.

Effective: 2026-09-26

True Home LLC ("we", "us", "our") respects your privacy. This policy describes the information we collect when you visit our website or use our appliance-repair service, how we use it, and the choices you have.

1. What we collect

Information you give us

  • Booking details: name, address, phone number, email, ZIP code, the appliance and brand, and a brief description of the problem.
  • Contact-form messages: whatever you put into the form.
  • Voice recordings: if you press Record beside a box instead of typing, what you say is recorded in your browser and sent to be turned into text. The words appear in the box for you to read and change before you send anything. The recording itself is not kept. To stop the button being misused, we count how many recordings come from each connection for one day, without keeping the connection’s address.
  • Payment details: if you pay through a card-on-file or invoicing flow, our payment processor handles the card data — we never store full card numbers.

Information collected automatically

  • Server logs: IP address, user-agent, request paths, and timestamps. Used to keep the site secure and diagnose problems.
  • Cookies: a session cookie keeps you logged in if you have an account. We don’t use cross-site advertising trackers.

2. How we use it

  • To schedule, perform, and follow up on the repair you booked.
  • To communicate with you about your appointment, billing, or warranty.
  • To improve the site, our scheduling tools, and our service.
  • To comply with legal obligations (tax records, valid subpoenas, etc.).

We do not sell your personal information. We do not rent your contact details to marketers.

3. Who sees it

We share information only with parties that help us run the business:

  • Our technicians, dispatchers, and office staff.
  • Service providers who power the site — hosting, email delivery, payment processing — under contracts that bind them to handle your data only for those purposes.
  • Our transcription provider, OpenAI, only when you press Record: it receives the recording, turns it into text and sends the text back.
  • Authorities, when we’re legally required to (e.g. valid warrants).

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

4. Text messages (SMS)

If you check the text-message box on our contact form or our booking form, you are giving Fix It Sir (fixitsir.com), acting on behalf of True Home LLC, permission to text you about your service request. The box is optional, it is never checked for you, and you can send us a message or book a repair without it.

Those messages are sent through Fix It Sir (fixitsir.com), the booking and scheduling software we run this site on. They deliver the message on our behalf and do not use your number for their own purposes.

If you pay for repairs at a home you do not live in, such as a rental you own or manage, True Home LLC may ask you on the phone or in writing whether we can text you the estimates you are asked to approve. You are texted only after you say yes. The mobile number, when you agreed, how you agreed and the exact words you were given are recorded. Those texts are sent by a person at True Home LLC from their own phone, not by our booking software, so a reply to them, STOP or HELP included, is read by that person and is not handled automatically. To stop them, reply STOP or tell True Home LLC, and we will stop texting you. The rest of this section applies to those messages too.

  • What we collect for messaging: the mobile number you enter on the form, and the fact that you checked the box, together with the date and time you checked it.
  • How we use it: to answer your question, confirm or change an appointment, tell you when a technician is on the way, follow up on an open repair, and ask for anything we need in order to finish the job.
  • Message frequency: Message frequency varies based on customer interaction.
  • Cost: Message and data rates may apply. We do not charge you for text messages; your mobile carrier may.
  • Stopping: Reply STOP to opt out or HELP for help. You can also simply tell us, and we will stop.
  • Never required: Consent is not a condition of purchase. You can book a repair and use every part of our service without agreeing to texts.

Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade your mobile number, and we do not buy phone numbers or opt-in lists from anyone else. Your consent is given to True Home LLC and is not passed on.

No marketing or promotional content is sent to you as part of this. The separate marketing box on our booking form is a different permission with a different purpose, and ticking it does not enrol you in any text-message program.

5. How long we keep it

We keep booking and repair records for as long as needed to honor warranties, complete tax and accounting obligations, and resolve disputes — typically up to seven years. Contact-form messages are kept for as long as we need to follow up on the conversation.

6. Your choices

  • Access & correction: ask us what we have on file and we’ll show you, or correct it.
  • Deletion: we’ll delete records that aren’t required by law or warranty, on request.
  • Marketing: if we ever email you about promotions, every message includes an unsubscribe link.

To exercise any of these, contact us using the details below.

7. Security

We use TLS for all traffic to the site, restrict access to customer records on a need-to-know basis, and store passwords and credentials with industry-standard hashing. No system is perfectly secure — if you suspect a problem, please tell us so we can investigate.

8. Children

Our service is for adults. We don’t knowingly collect information from anyone under 13.

9. Changes to this policy

If we materially change this policy, we’ll update the effective date above and post a notice on the site. Your continued use after the update means you accept the new policy.

10. How to reach us

Questions about this policy? Get in touch:

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