Common questions, plain answers.

Most appointments are scheduled the same day or the next day. You’ll pick your preferred 2-hour arrival window when you book online — anything still open in the calendar is genuinely available.

Yes — an adult 18 or older needs to be home to let the technician in, approve the quote, and sign off on the work.

No problem. Use the link in your confirmation email or call us at (208) 870-8931. We just ask for as much notice as you can give so we can offer the slot to someone else.

Our published hours are Monday through Friday, 9-5. After-hours emergency visits are available on request and may carry a small premium — we’ll always quote it before you commit.

The diagnostic fee is 127 and is credited in full toward your repair when you approve the job. If you decide not to repair, the diagnostic fee covers the visit and there’s nothing more owed.

Flat-rate. Once we know what’s wrong we give you a single number — parts, labor, everything — before any work starts. No “while I’m in there” surprises and no hourly meter.

Major credit cards, debit cards, and tap-to-pay. We do not require cash. Receipts go to your email automatically.

For larger repairs we can sometimes offer financing through a third-party partner. Ask the technician at the time of the quote.

Yes — we service all major brands and most minor ones. If your brand isn’t listed on the booking screen, mention it in the notes when you book and we’ll confirm before we dispatch.

Whenever possible. We default to manufacturer parts. When OEM isn’t available, we use top-rated aftermarket — never the cheapest knock-off in the catalog.

Every repair carries a 12-month parts-and-labor guarantee. If the same fault returns within a year, we come back and fix it on us.

On the rare occasion a repair isn’t worthwhile (the part is unobtainable, or the cost approaches replacement), we’ll tell you straight. You only pay the diagnostic, and we’ll point you toward a sensible replacement.

We service Near My House and the surrounding communities. The full ZIP list lives on our service-areas page; you can also enter your ZIP at booking and we’ll confirm in real time.

Yes. We’re licensed and carry general liability insurance. Documentation available on request.

Call (208) 870-8931 during Monday through Friday, 9-5. For non-urgent questions, email [email protected] and you’ll typically hear back the same business day.